CAHC 2:

Provide tailored educational trainings bi-annually to healthcare professionals in the Tri-County Region

Evaluation Plan:

• Establish baseline, increase # of providers completing cultural competence training by 10%

CAHC 3:

Create policies to support matching patient race/ethnicity/cultural/sexual orientation backgrounds to provider

Evaluation Plan:

• Establish baseline, increase # of providers completing cultural competence trainings by 10%

CAHC 4:

Make culturally- and linguistically-adapted materials and marketing available

Evaluation Plan:

• Improve patient experience ratings (likelihood to recommend) by 1%